MATTRESS & OVERLAY
10 Year Limited Warranty
The Company warrants
that you’re Mattress / Overlay will be free from defects in material and
workmanship as described in this Limited Warranty.
Length of Warranty
This warranty begins on the day you purchase your
Mattress. If your sleep set is repaired or replaced, this limited warranty
will not be renewed or extended. The length of the warranty is dependant
on what you purchased. This 10‑year warranty is divided into two parts.
One being prorated and one part non‑prorated. The first five years are
non‑prorated. The last 5 years are prorated, at a rate of 20% per year. So
that by the beginning of the sixth year you'll have an 80% replacement
value.
This Warranty Covers..
Only
the following items during normal wear:
Therapeutic
Mattress or Overlay:
*Compression of
foam in base portion, greater than 1”
*Body indentations of 1" or greater on both sides.
*Excessively lumpy feel.
*Sagging, but only when a mattress has been
continuously supported by a matching foundation (or equivalent) with an
appropriate frame and center support having at least 5 legs or 5
cross slats for all sets.
Therapeutic
Foundation:
*Splitting of the wood frame, due to poor securing.
*Squeaks, rattles or noises, while in a stationary
position.
*Unstappling of material from substrate
*Bent, loose or defective beams and/or center support
rail.
*Loose or broken foundation wire. *Compression of
foam modules.
*Sagging, but only when continuously supported with
an appropriate frame with a rigid center support having at least 5
legs or 5 cross slats for queen and king sets.
This Warranty Does Not Cover.,
*Therapeutic Mattress Fabric, 100% Cotton Terry Cloth
and or Sherpa (including stains, soiling or burns).
*Foundation border wires (which run along the
perimeter of the foundation) bent due to moving or bending the foundation.
*Structural damage due to using an improper bed
frame. This warranty applies to queen and king size mattress or foundation
ONLY if used on an appropriate frame with a rigid center support having
at least 5 legs or 5 cross slats.
*Therapeutic Mattress or Mattress Overlay bedding
sold "as is", and floor models.
*Bed height.
*Comfort preference.
*Body indentations of 1" or greater on only one side.
*Body indentations less than 1" on both sides. * Therapeutic Mattress
damage due to an inappropriate foundation. A mattress is designed for full
performance when used in conjunction with a matching foundation as a part
of a total sleep set.
*Sheet fit. *Replacement of another piece in the
sleep set, unless such other piece is also defective. *Mattress or
foundation damage due to abuse.
*Transportation cost.
If A warranty Problem Occurs..
In the unlikely event that a defect that is covered
in this warranty occurs with your new Therapeutic Mattress or foundation,
contact the retailer where you made your purchase. If you cannot reach
this store, or if you have moved, for further instructions write directly
to the address printed on the law label of your new sleep set. If a defect
that is covered occurs during the no‑charge period, we will repair or
replace (at our option) the defective Therapeutic Mattress, Overlay and/or
defective foundation within a reasonable period of time. If a problem
occurs after the no‑charge period, but prior to the end of the warranty
period, The Company will repair or replace (again, at our option) the
defective product with a charge to you as determined from the warranty
schedule.
In order for this
limited warranty to be valid: you must provide a copy of the
original store receipt or other proof of date, place of purchase and
purchase price, and you must provide the law label from the
defective product. You must be the original consumer purchaser from
one of our authorized dealers in the United States, Puerto Rico or
Canada. Also the Warranty activation /registration card must have
been completed, and then received by us within 21 days of your purchase,
to activate the warranty.
If at the time of product service, identical
materials are not available, The Company reserves the rights to substitute
material of equal or higher value, or, at our option, provide a refund.
Transportation costs for the product to and from the store or the factory,
as applicable, must be paid by you.
The Company reserves the right to refuse service and
invalidate this warranty when, upon inspection, the Therapeutic Mattress
or Overlay or set is found to be in an unsanitary condition or when
product failure is due to causes other than defective workmanship or
materials. Please refer to the "Do's & Don'ts of Bedding Care" section for
proper sleep set care.
Exclusive Remedy / Other Limitations
ANY AND ALL IMPLIED
WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN
DURATION THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF
PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL
BE THE CONSUMER'S SOLE AND EXCULSIVE REMEDY IN THE EVENT OF PRODUCT
FAILURE DURING THE WARRANTY PERIOD. CONFOURM THERAPEUTIC PRODUCTS COMPANY
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF
THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY
OTHER EXPRESS OR IMPLIED WARRANTY. The Company does not warrant
that this product is suitable for any person's medical condition. The
Company makes no warranty beyond what is contained in this writing.
This warranty gives you specific legal rights, and
you may also have other rights, which vary
from state to state. The Company
does not authorize any person to create for it any other obligation or
liability in connection with this warranty.
Do's & Don'ts Of Bedding Care
DO
give your new sleep set time to "air" upon removal from its plastic
packaging. Dispose of all plastic packaging as soon as possible.
DO
carry your mattress from place to place in its disassembled subcomponents.
It's easier to handle and less likely to damage the mattress. Then
reassemble for use once you have reached the final destination.
DO
keep your bedding clean. We suggest using a mattress pad, especially if
children use the bed. IMPORTANT NOTE: If you are prone to night
sweats or you perspire abnormally while sleeping, it is recommended that
you use a minimum of one mattress pad that has a moisture barrier to
protect the memory foam portion of the foam from getting any perspiration
in it at all. If you need a cover with the moisture barrier, contact the
retailer or us, we have the BEST. Perspiration is one of the most
damaging things for memory foam! If your Mattress becomes exposed to
perspiration repeatedly this will void the warranty. Even though it is
designed to reduce night sweats from the unique air channeling please use
good judgment to ensure the longevity of the Mattress.
DO
replace the foundation when purchasing a new mattress. Old foundations may
not provide adequate support. If your new mattress is sagging with an old
foundation, it may appear that your new mattress is sagging when it is
really the foundation, which supports the entire mattress.
DO
use an appropriate frame. Using a support frame will validate your
warranty. A frame with center support for queen and king size sets is the
appropriate frame.
DON'T PLACE NEAR
OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME‑ OR FIREPROOF AND
CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED,
SOME BEDDING MATERIALS CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS
GASES.
DON'T
smoke in bed. This mattress is manufactured
as required by federal law to resist, but not necessarily eliminate,
ignition by smoldering cigarettes.
DON'T
carry mattress using just the terry cloth
cover as support. This may rip the cover.
DON'T
allow anyone jump, stand or bounce on your
mattress. It is not constructed for this kind of weight concentration.
DON'T
let your mattress get wet.
*
Protect it from water or other liquids
DON'T
use dry cleaning fluid or any type on your
mattress. These chemicals will damage some of the construction materials.
DON'T
attempt remove the law tag or
identification labels at the end of your mattress. This serves as a means
of identification to establish your warranty rights.
*Avoid
getting mattress wet. If need be it can be cleaned, by using water and
mild detergent (soap). Must be rinsed well enough to get the soap out
completely. Squeeze excess moisture out by rolling and compressing
material. Preferred drying method is on a well-ventilated surface in a
non-humid (dry) environment. E.g. Surface of trampoline would work very
well for drying. Do NOT let mattress sit in direct sunlight for more
then 24 hours outside. Anymore then two days in the direct sunlight will
void this warranty.
